E-Citizen Crash Disrupted 22,000 Government Services

At least 22,000 government services were rendered unavailable for a significant portion of Friday following a crash of the e-Citizen payment platform.

The Kenya Revenue Authority (KRA) reported disruptions in service payments and advised stakeholders to utilize alternative payment methods, such as bank transfers, while they worked to restore functionality.

KRA communicated via social media, stating, “We would like to inform all our stakeholders about the unavailability of the e-Citizen Payment Service. Please use bank payment options as we work to restore services. We sincerely regret any inconvenience caused. ”

Thousands of Kenyans who depend on e-Citizen for government services were impacted, with the government attributing the outage to an internal network issue.

Tourists attempting to enter Nairobi National Park faced delays, with many stranded for hours at the main entrance and some ultimately canceling their visits.

According to e-Citizen Director General Ambassador Isaac Ochieng, the network failure disrupted their operating system, creating challenges for users seeking online services.

“We would like to notify our clients and the general public that early today, our online platform experienced hitches that affected the normal access to our services,” stated Ochieng.

He further explained, “The hitch was occasioned by an internal network occurrence that affected our operating system. Our technical teams have since successfully resolved the problem and restored normal operations. ”

As early as 6 a. m. , a lengthy line of tour vans could be seen waiting at the Kenya Wildlife Service (KWS) headquarters along Lang’ata Road in Nairobi.